Return Policy

some description

General Return Policy

It is very important to us that you are completely satisfied with your purchase. If you need to return or exchange an item, we will gladly accept unused, unwashed, unaltered merchandise in saleable condition with original tags attached for a full refund or exchange within 14calendar days of the invoice date.
We reserve the right to refuse returns for items that do not meet hygiene and health regulations or are no longer sellable for other reasons.

Items must be returned with all tags attached, in their original shipping carton or similar protective carton.


Domestic (Philippines) Return Instructions

Please note that we reserve the right to deny refund or exchange if the
merchandise does not meet the Return Policy requirements. All returns are free as long as you use the prepaid Courier service return label enclosed with your order.

Exchanges can only be made for the same style item; base on stock availability.
Please note that the shipping charges you incurred will be refunded if the wrong item was sent or the item sent was defective. Once processed, a refund will be issued to the original form of payment within 7 to 10business days.

Included in your package you will find: the purchase invoice. To make a return or exchange, please follow the instructions below:
  • Return merchandise in its original condition, including all attached tags and packaging.
  • Securely pack and seal the return merchandise, the invoice, and the return in an appropriate shipping box.
  • Affix prepaid courier service label to the shipping box and drop it off at designated courier service.
  • Keep the tracking number from the prepaid courier receipt to track the status of your return package.
You will be notified via email once the return transaction has taken place.

International Returns (outside of the Philippines)

The recipient will be fully responsible for all shipping charges and documentation needed to return the product.

Exchanges are not allowed on international orders (outside of the Philippines.);
Please allow up to 8 weeks for a refund to be processed from the day we receive your return package.

Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded.

Refusals

If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.

You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in an appropriate shipping box.

Please ship returns to:

ANECTOTE
7626 Chestnut St.,
Marcelo Green Village
Paranaque City 1700
Philippines

Please note that shipping charges incurred from online orders will be refunded if the wrong item was sent or the item sent was discovered defective.
Continue